1. Do I need a carrier with my laminator?
Our laminators have been designed to be carrier-free. This means that using a carrier may result in a poor finish or increase the risk of jamming.

2. Why is the laminator not sealing the edges?
It is possible that the document is too close to the edge of the pouch to create a strong seal. For best results, allow a 2-3mm border to allow the pouch to seal correctly. If this does not solve the problem then check that you are using the correct temperature setting and try passing the document through the laminator for a second time.

3. Why is the laminated document cloudy?
Cloudiness is usually caused by either the temperature being too low, or the document being too thick. Try passing your document through the laminator one or more times. If the problem is not resolved then consider choosing a thinner pouch, or reduce the thickness of the document you are trying to laminate.

4. Why is the laminated document wavy/rippled?
It is likely that the temperature of the laminator is too high. Turn off the laminator and allow to cool fully before turning back on and re-attempting to laminate. Passing a clean sheet of uncoated paper through the laminator will also help to cool down the rollers.

5. What are the advantages and possible uses of laminating?
There are a number of advantages and examples of where laminating can be useful. Some more popular examples are listed below:

Protects from spills: sales presentation materials
Protects from rain: sports and outdoor activities
Protects from grease and chemicals: maintenance check-lists
Protects from smudges & fingerprints: menus
Protects from abrasion: instructional materials
Protects from the sun: outdoor directional signs
Protects from creases and wrinkles: sales promotion material

6. Can I repair my laminator or purchase replacement parts?
It is NEVER recommended that you try to repair your laminator as this can be dangerous and will void the warranty. We are unable to offer replacement parts or a repairs service for our laminators

7. Why does my laminator smell?
It is normal for new laminators to have a slight smell during the first use. This is simply from the new element and should fade with subsequent uses. Under normal use a laminator will produce a slight smell when the pouch is inserted but this is simply the polyethylene which is not harmful to your health.

8. What is cold lamination?
Cold lamination is your best option when laminating heat-sensitive documents or photos. Our laminators have cold and hot lamination settings to provide maximum flexibility.

9. Can I laminate multiple documents in one pouch?
We strongly advise against laminating multiple cut-outs inside one pouch. Attempting to laminate more than one document in a pouch is likely to result in jamming. Instead, purchase smaller pouches and laminate each document individually.

10. What thickness of pouches can I use with my laminator?
All laminating pouches have a thickness measured in microns. Laminating pouches enclose the document between 2 sheets and as a result the thickness can be expressed in two ways. For example, pouches can be described as being 2 x 75 microns (mic) thick or 150 microns thick which simply means that 2 sheets of 75 microns are sealed together to make a total of 150 microns. Our laminators are designed for use with 150 or 250 micron pouches.

11. A pouch is jammed inside my laminator - how do I remove it?
If part of the pouch is visible from the back or front of the laminator then you may be able to remove it by pulling the pouch from the front or rear, while holding the jam release lever to release the motor from the roller.